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Posted by on Nov 2015 in All Stories, Member Support | 0 comments

New e-filing service at the LTB

hands typingThe new online filing service at the Landlord and Tenant Board (LTB) is finally here! It was launched this past July and business has been brisk with over 2,000 applications filed so far.

Forms You Can File Online

The LTB is offering this service starting with the four most common applications:

For landlords

L1: Application to Evict a Tenant for Non-payment of Rent and to Collect Rent the Tenant Owes

L2: Application to End a Tenancy and Evict a Tenant

For tenants

T2: Application about Tenant Rights

T6: Tenant Application about Maintenance

Offline?

No worries! If you can’t file electronically, paper applications are still accepted by mail, fax or in-person at LTB offices or Service Ontario locations across the province. Just make sure you are using the most current version of all forms.

Features

Applications can now be filed and paid for online from anywhere and at any time.

E-File takes you step by step through the process. It asks you a series of questions, you then upload PDFs of your notice of termination and certificate of service and it offers you the first available date for a hearing. If the date works for you, you can accept it, print the Notice of Hearing, and your receipt and you are done!

You can file up to 25 separate applications during a single filing session.

What we would like to see

Make the process of filing even faster and easier. Allow applicants to simply upload applications created on their forms creation software (e.g., Adobe Acrobat Pro). The Small Claims Court e-filing service allows this.

Make more dates available to schedule a hearing. The E-File tool will only let you accept the first available hearing date. If you don’t like the date offered, E-file asks you to enter when you are not available. This causes a delay since the Notice of Hearing will be mailed. By the time you receive the hearing date, you could have another conflict.

Allow the filing of combined applications. E-File will charge you a filing fee for each individual application you file. If you are filing more than one application form against the same tenant, you need to file the combined application either in person, by mail, or by fax to avoid paying twice.

Share Your Experience with ONPHA

What has been your experience with this new service? Have you tried filing an application electronically? How easy was it to file an application? Did it save you time? Send your comments to Michelle Coombs, ONPHA’s Manager of Member Services.

Comments will be collected to bring forward at the next meeting of the Practice Advisory Committee for the Landlord and Tenant Board. All comments ONPHA receives are kept in the strictest of confidence.

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