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2016 ONPHA
CONFERENCE & TRADE SHOW
E1 Developing your best asset:
Human resources
Human resources are one of the most important
assets of an organization. As a sector that works
primarily with people, it is crucial that non-profit
housing boards and senior staff understand how
to properly engage with their staff. This full-day
session will cover key areas of human resource
management, including:
• an overview of the hiring process
• orientation and training
• performance management and reviews
• handling end of employment situations
You will also have the opportunity to discuss
and problem-solve with your peers, and practice
through independent and group exercises.
Ross Dunsmore
, Lawyer, Dunsmore LLP
Reagan Ruslim
, Lawyer, Dunsmore LLP
E2
Capital plans that work
This workshop will explore the importance of
having a capital plan in place and demonstrate
how to develop that plan using existing
documents and your own building knowledge.
You will have the opportunity to network,
practice and ask questions, as well as learn:
• why a capital plan is essential to your
organization’s success
• how to create and implement a capital plan
• how to gain board support of your plan
• managing the impacts of the capital plan
with tenants, and more
Darlene Cook
, General Manager and CEO,
Peterborough Housing Corporation
E3
Conflict resolution and de-escalation
for non-profit housing providers
On a day-to-day basis, non-profit housing
organization staff, managers and board
members face a range of conflicts. These may
include conflicts between staff, board members
or managers, with tenants or between tenants,
or even conflicts between the broader community
and tenants. This full-day, hands-on training
session will review the basics of conflict resolution
with a focus on de-escalation, setting boundaries
and assertiveness.
Melissa Abramovitz
, Conflict Resolution and
Diversity Consultant
E4
Past, present and future:
Social housing in Ontario
This course is designed for people new to the
non-profit housing sector or those looking to
refresh their understanding of policies, social
context and funding programs that impact
organizational operations. With a focus on
Ontario, this full-day course will introduce you to:
• the history of non-profit housing
• past housing programs and policies
• the future of non-profit housing, and more
Paul Connelly
, Consultant,
Connelly Consulting Services
E5
The how to's of
rent-geared-to-income (HSA)
A tenant on RGI is reporting a change in income–
now what? It all comes down to what documents
you need and asking the right questions. This
half-day introductory course outlines how to
request information, how to verify income
and the basics of calculating RGI. This course
is for housing staff new to, or interested in,
RGI administration governed by the
Housing
Services Act, 2011
. Participants will work
through examples together and leave with useful
resources.
Roberta Jagoe
, Policy Analyst,
Region of Durham's Housing Services Division
E6
Loss of RGI subsidy: The absolutes and
areas of discretion
RGI households can lose their rent subsidy any
time during their tenancy. Learn more about
why this could happen and how to handle it,
including:
• where the absolutes of the legislation apply
• when and how to effectively use discretion
• retroactive calculations as an alternative to
losing subsidy
• notices and other documentation
• reinstatement of rent subsidy
This course is for experienced RGI administrators,
property managers and service manager staff
responsible for developing policy, with a working
knowledge of the
Housing Services Act, 2011
.
Roberta Jagoe
, Policy Analyst,
Region of Durham's Housing Services Division
EDUCATION
DAY |
THURSDAY
NOVEMBER 3
SESSION
DESCRIPTIONS